Service Desk Technician

Location: Mechanicsburg, Pennsylvania, United States

Salary: USD $50,000–$70,000 per year

Company

hirify.global is an employee-owned federal government contractor supporting national priority programs through information technology, test and evaluation, program mission support, engineering and analysis, and training.

What you will do

• Provide first-level contact and problem resolution for users with software application issues.
• Resolve user-reported problems using available tools, procedures, and support policies.
• Respond to technical assistance requests in person, by phone, or electronically.
• Interpret customer problems and coordinate with internal support staff.
• Install, troubleshoot, diagnose, and resolve Windows server and computer equipment issues.
• Coordinate daily or as-needed workload assignments, project milestones, environment issues, security changes, and system changes with the technical support team.

Requirements

• At least 1 year of experience in a service desk environment.
• DoD 8570 certification, Security+ CE, or equivalent is required.
• Active Secret Clearance is required.

Culture & Benefits

• Full-time employment with an employee-owned federal government contractor.
• Healthcare benefits for employees and dependents.
• Paid leave, retirement plans, and insurance programs.
• Education and training assistance.