Technology Support II (Windows/Mac/Active Directory)

Location: ISD Office - DGTC AR Bentonville Home Office, 805 SE Moberly Ln., Bentonville, Arkansas, United States; in-person end user technical support through Tech Spots.

Annual salary: $60,000–$110,000, plus performance-based bonuses and possible stock compensation.

Company

hirify.global provides technology and operational services within Walmart, supporting reliable IT delivery and customer experience.

What you will do

• Provide technical support by troubleshooting and resolving system, application, web-based application, and intranet issues.
• Collaborate with stakeholders to identify root causes and communicate technical resolutions clearly.
• Install, configure, maintain, and upgrade hardware, software, networks, operating systems, and peripheral devices.
• Plan and execute scheduled maintenance and upgrades to support system reliability.
• Document software licenses, maintain accurate IT asset records, and manage service documentation.
• Support telephony services and coordinate repairs or replacements.

Requirements

• Proven experience in technical support and troubleshooting across IT infrastructure and information systems.
• Bachelor’s degree in Engineering, Information Technology, Computer Science, or a related field, or 2 years of experience in technology, system management and integration, process design, or a related area.
• Experience installing, configuring, and maintaining hardware, software, networks, and peripheral devices.
• Strong knowledge of IT service management tools, including ServiceNow, and help desk support processes.
• Experience managing operating systems and Microsoft Office applications in a support environment.
• Ability to communicate complex technical issues clearly to diverse audiences and collaborate with stakeholders.
• Commitment to continuous improvement, problem-solving, and high-quality customer service.

Nice to have

• Microsoft Office and operations experience.
• Knowledge of WCAG 2.2 AA, assistive technologies, and digital accessibility best practices.
• Experience creating inclusive digital experiences and integrating accessibility into products and services.

Culture & Benefits

• Full-time employment with medical, vision, dental, life insurance, disability, and retirement benefits including 401(k).
• Paid time off, sick leave, parental and family care leave, bereavement, jury duty, voting leave, and military leave pay.
• Stock purchase opportunities, company discounts, and adoption and surrogacy expense reimbursement.
• Performance-based annual or quarterly bonuses.
• Live Better U provides eligible full-time and part-time associates with Walmart-paid education, including tuition, books, and fees for programs from high school completion through bachelor’s degrees and certificates.
• Benefits and paid leave depend on job classification, length of employment, and applicable plan or legal requirements.