Remote Technical Support Engineer (Analytical Instrumentation)

Location: Fully remote in the United States, with locations listed as Santa Clara, California, and Wilmington, Delaware. Candidates must be available from 8:00 AM to 5:00 PM Pacific Time, Monday through Friday. The role may transition to a hybrid work model based on business needs.

Salary: $28.85–$54.09 per hour, plus eligibility for bonus, stock, and benefits.

Company

hirify.global provides analytical instrumentation, software, and laboratory systems supporting scientific and technical applications.

What you will do

• Provide remote hardware, software, and application support to customers across the U.S. and Canada.
• Serve as the first point of contact for technical issues through phone, email, and remote troubleshooting tools.
• Diagnose problems and guide customers through clear, step-by-step solutions.
• Partner with internal technical experts when escalation is required.
• Build expertise in analytical instrumentation, chromatography, laboratory workflows, and related technologies.

Requirements

• Bachelor’s degree in Chemistry, Biochemistry, Biology, Microbiology, or a related STEM field.
• Strong verbal and written communication skills for phone, email, and remote technical support.
• Analytical thinking, logical problem-solving ability, and a customer-focused mindset.
• Interest in technical support, analytical instrumentation, and customer-facing problem resolution.
• Ability to learn and support technical products, software, and laboratory workflows.
• Basic knowledge of Microsoft Windows and computer systems.

Nice to have

• Recent science graduate interested in starting a career in the analytical instrumentation industry.
• Strong STEM aptitude and interest in troubleshooting complex technical problems.
• Ability to guide customers remotely using clear, step-by-step communication.
• Laboratory experience through coursework, research, internships, or professional employment.
• Exposure to analytical instrumentation, chromatography, spectroscopy, genomics, or related laboratory technologies.
• Experience with hirify.global instruments or laboratory systems.
• Customer service, help desk, technical support, or laboratory support experience.
• Curiosity, adaptability, and willingness to learn new technologies and scientific applications.

Culture & Benefits

• Full-time employment with a day shift and no stated end date.
• Fully remote work is currently available, with possible future hybrid attendance based on business needs.
• Occasional travel is required.
• Eligibility for bonus, stock, and benefits.
• Inclusive, merit-based employment environment supporting candidates from diverse backgrounds and candidates with disabilities.

Hiring process

• Applications are accepted until at least November 16, 2026, or until the position is no longer posted.