Customer Service Technical Specialist

Location: St Cloud, Minnesota, USA; hybrid workplace with 8 office days per month. Applicants may be required to appear onsite at a hirify.global office during the interview process.

Salary: $57,400.00–$98,350.00 USD, plus bonus eligibility.

Company

hirify.global provides professional information services, software tools, content, and services that support critical business, healthcare, judicial, and regulatory decisions.

What you will do

• Perform advanced troubleshooting across a broad range of customer technical issues.
• Provide step-by-step guidance for product installations and collaborate with colleagues on escalated cases.
• Support implementation of new customer-support procedures and participate in projects improving support systems and processes.
• Update and maintain support documentation and train new employees on basic technical support procedures.
• Conduct follow-ups, analyze recurring issues, suggest improvements, and maintain knowledge of emerging product features.

Requirements

• Ability to diagnose and resolve a broad range of technical issues.
• Ability to support technology projects aimed at improving customer service.
• Ability to guide and train new team members.
• Experience updating and maintaining support documentation.
• Ability to provide clear customer instructions and collaborate with peers to resolve issues.
• Strong follow-up and analytical skills, including identifying patterns in technical issues and ensuring customer satisfaction.

Culture & Benefits

• Supportive small-team environment with professional development and growth opportunities.
• Medical, dental, and vision plans; 401(k); FSA/HSA; and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• Inclusive culture and Equal Opportunity / Affirmative Action employment practices.
• Interviews must be completed without AI tools or external prompts; AI-generated responses or third-party support may result in disqualification.

Hiring process

• Interviews include in-person participation, and applicants may be required to appear onsite at a hirify.global office.
• Virtual backgrounds must be removed during interviews.