Client Services Technician II

Location: Onsite at hirify.global’s location in Atlanta, Georgia, United States; this is not a remote role.

Base pay: $26.50–$53.00 per hour, with location-based variation possible.

Company

hirify.global is a global healthcare company developing technologies across diagnostics, medical devices, nutritionals, and branded generic medicines.

What you will do

• Provide desktop support for a wide range of computers and peripherals at a manufacturing location.
• Monitor and resolve routine and non-routine desktop issues and requests, escalating issues when appropriate.
• Update ITSM systems and other data repositories while meeting ticket-volume and resolution targets.
• Identify technical and process issues and recommend improvements.
• Coordinate with other IT towers for onsite physical support and maintain productive relationships with IT peers, management, and clients.
• Follow desktop support practices, corporate policies, and assigned ITSM tasks.

Requirements

• At least 2 years of customer-facing desktop support experience.
• Good customer service skills and the ability to work with limited supervision.
• Basic knowledge of servers and infrastructure.
• May have on-call responsibilities.
• No advanced degree is required.

Nice to have

• Manufacturing support experience.
• Specialized knowledge of applications or hirify.global processes and practices.

Culture & Benefits

• Career development opportunities within an international healthcare company.
• Potential eligibility for free medical coverage through the Health Investment Plan PPO.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement, student debt support, and an education benefit toward a bachelor’s degree.
• Workplace focused on diversity and employee wellbeing.

Hiring process

• Apply through hirify.global’s careers website.