Manager, Sales Activation Coordinators (Fintech)

Location: United States, Remote

Base salary: $80,000–$90,000 per year, plus a variable target component of $15,000–$20,000.

Company

hirify.global is a high-growth fintech company expanding access to retirement benefits for employees of small and medium-sized businesses.

What you will do

• Directly manage, mentor, and coach Sales Activation Coordinators through regular 1:1s, performance evaluations, and skills development.
• Manage high-volume client outreach and intake workflows against Hot Handoff and initial outreach SLAs.
• Oversee collection of plan documents, prior recordkeeper access, secure credential handling, and submission quality for Benefits Analysis.
• Manage team capacity, shift coverage, workload balancing, and pipeline continuity.
• Partner with Sales, Sales Activation Managers, and Quality Control to resolve escalations and improve handoffs.
• Ensure accurate Controlled Group structure, division, ownership, and entity setup before plan design handoff; forecast targets and lead process improvements.

Requirements

• At least 1 year of direct people management, team leadership, or formal supervisory experience leading high-volume operational teams.
• Experience managing workflows, queue health, turnaround times, team performance, and strict SLAs.
• Demonstrated ability to optimize processes, improve operational efficiency, and execute against aggressive targets.
• Strong technical aptitude with CRM and workflow platforms, including Salesforce, ChiliPiper, Slack, and Google Workspace.
• Experience adopting digital tools, identifying automation opportunities, and streamlining operational workflows.
• Strong interpersonal, communication, conflict-resolution, and cross-functional stakeholder management skills.
• Bachelor’s degree in Business, Operations, or a related discipline preferred.

Nice to have

• Experience in a scaling fintech or retirement technology environment.
• At least 1 year of experience in 401(k) or retirement services operations, benefits administration, or SaaS client implementation.
• Familiarity with Controlled Group structures, plan design, payroll integrations, retirement plan documents, and prior recordkeeper operations.
• Experience with pipeline management, forecasting, performance coaching, credential vault tools such as 1Password or Okta, and quota-driven environments.
• Industry certifications such as ASPPA QKA, CRPS, or CEBS coursework.

Culture & Benefits

• Customer-focused, accountable, autonomous, collaborative, and continuously improving work environment.
• Remote work with monthly work-from-home and quarterly lifestyle stipends.
• 401(k) with dollar-for-dollar employer match up to 4% and no plan fees, plus health, dental, and vision insurance.
• Competitive time off, parental leave, mental health support, fertility and family-forming benefits, and student loan resources.
• Virtual social events and team offsites, with additional wellness and financial-support programs.

Hiring process

• Applications must be submitted directly by candidates through the hirify.global careers page; unsolicited resumes from vendors and recruiting agencies are not accepted.
• hirify.global provides an accessible application process and accepts accommodation requests.