Associate Manager, Sales Operations (Salesforce)

Location: Hybrid, based out of a hirify.global office in Phoenix, Arizona, or New York, New York; four days in the office and one remote day per week. The role requires at least 40 hours per week and responsiveness during selling hours, with additional hours possible during month-end or period-close activities.

Salary: $94K–$168K annually, plus equity opportunities.

Company

hirify.global Small Business provides financial decision-making products and tools while supporting an inclusive, flexible, and candid workplace.

What you will do

• Own lead routing and assignment processes across Originations and Renewals, optimizing routing logic, distribution balance, speed-to-lead, and conversion performance.
• Manage monthly sales commission calculations, validation, payouts, discrepancy investigations, documentation, and audit controls in partnership with Finance, Accounting, and Payroll.
• Oversee sales and revenue reconciliation across Salesforce and Finance records, resolving discrepancies and maintaining reported sales and compensation data integrity.
• Develop sales performance KPIs, dashboards, and reporting covering attainment, activity, conversion, quality, coaching, and capacity planning.
• Lead and develop 1–2 Sales Operations Analysts through prioritization, work review, coaching, feedback, one-on-ones, and hands-on operational support.
• Administer and optimize Salesforce and related sales technology, drive process improvements, maintain SOPs and controls, and partner with Sales, Finance, Accounting, Payroll, HR, Product, Engineering, and partner-facing teams.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, or a related field.
• 4+ years of experience in Sales Operations, Revenue Operations, or Business Operations supporting a sales organization, including at least 1 year of people leadership or functional ownership experience.
• Hands-on Salesforce administration experience in a sales environment, including lead assignment rules, objects, fields, flows, reporting, dashboards, user access, permissions, and data integrity.
• Experience administering sales commissions, payout processes, compensation reconciliation, and sales or revenue data across multiple systems in partnership with Finance, Accounting, or Payroll.
• Advanced Excel or Google Sheets proficiency for data analysis, reporting, and financial or operational reconciliation.
• Experience developing sales performance metrics, dashboards, and reporting for business decisions.
• Ability to prioritize work, coach and provide feedback, manage confidential compensation and performance information, and support team development.
• Strong analytical, problem-solving, communication, collaboration, judgment, and root-cause analysis skills, with the ability to manage competing priorities and deadlines in a high-volume sales environment.
• Ability to work prolonged periods at a computer, communicate with sales representatives and business leaders, deliver presentations, and facilitate training as needed.

Nice to have

• Salesforce Administrator or Advanced Administrator certification.
• Experience with Sweep, RingDNA/Revenue.io, LeanData, Outreach, Salesloft, Five9, or comparable sales routing and engagement platforms.
• Experience with sales commission management platforms or compensation plan design and administration.
• SQL or business intelligence experience with Tableau, Looker, or Mode.
• Experience in financial services, lending, regulated sales, high-volume inside sales, or both Originations and Renewals.

Culture & Benefits

• Hybrid office schedule with four in-office days and one remote day; standard business hours follow the Sales organization’s operating schedule.
• Medical, dental, and vision coverage; mental health support; disability and life insurance with employer-paid premiums.
• Flexible vacation time, 11 holidays, company shutdown, new parent leave, paid sabbatical after five years, and quarterly volunteer time off.
• 401(k) with a 4% company match, FSA and HSA contributions, wellness, cell phone, and eligible remote-work stipends.
• Employee resource groups, hackathons, team events, financial wellness support, and access to a Certified Financial Planner.