Customer Success Manager (EFUNDS for Schools)

Location: Remote within the United States; other locations listed as San Antonio, TX and Grand Rapids, MI.

Base salary: $89,252.80–$133,879.20, with possible commission or performance bonus.

Company

hirify.global provides SWIVEL’s schools product for education-sector payment and operational needs.

What you will do

• Serve as the primary contact for school and district stakeholders, building trust-based customer relationships.
• Lead onboarding and implementation readiness, establish handoffs, and develop partner engagement models.
• Create scalable customer success processes, playbooks, workflows, and solutions that improve customer experience and internal efficiency.
• Drive adoption of EdTech and payment solutions that improve administrative workflows, financial transparency, and student and parent engagement.
• Monitor customer health, usage, engagement, and risks; prevent churn and identify account-growth opportunities with Sales.
• Represent customer needs internally, influence product development, and track customer success metrics for continuous improvement.

Requirements

• At least five years of experience in Customer Success, Account Management, or Sales within a SaaS start-up environment, specifically in EdTech or payments solutions.
• Bachelor’s degree in Business Administration, Business Management, Marketing, Finance, or a related field.
• Demonstrated success managing customer relationships and driving revenue growth for education technology or payment platforms.
• Hands-on experience with SaaS start-ups, EdTech, school payment systems, or similar technology-driven industries.
• Proven sales or account-growth experience in education technology or payment processing markets.
• Strong business acumen, communication, and negotiation skills, including the ability to build trust with school administrators and district leaders.
• Ability to work in a fast-paced, evolving environment and adapt strategies to changing market and customer needs.

Culture & Benefits

• Remote role with a focus on work/life balance and employee engagement.
• Competitive compensation, healthcare coverage options, traditional and Roth 401(k) plans, and a wellness program.
• Career growth opportunities, continuing education, certifications, mentoring, and recognition awards.
• Pre-employment drug testing is required; hirify.global is a substance-free workplace and does not hire tobacco users as allowed by law.

Hiring process

• Apply through the appropriate application button.