Customer Success Manager, Bilingual (Spanish) (Cybersecurity)

Location: 100% remote from select locations in the US; hybrid schedule available for candidates based in the Chicago, IL metro area.

Company

hirify.global develops cybersecurity software and an AI-enabled, cloud-native privileged access management platform protecting passwords, passkeys, infrastructure secrets, remote connections, endpoints, users, devices, and infrastructure.

What you will do

• Manage an assigned portfolio of hirify.global customers throughout the customer lifecycle, maintaining engagement, adoption, communication, and delivered value.
• Meet or exceed SMB customer quotas by driving renewals, cross-sells, upsells, and expansion opportunities within named accounts.
• Establish business and technical goals, conduct quarterly business reviews, present Keeper solutions, and advise customers on protection against password-related breaches.
• Build relationships with senior management and C-level contacts while negotiating licensing contracts and navigating procurement practices.
• Resolve customer issues independently and with broader Keeper teams, including troubleshooting software integrations and password-management challenges.
• Analyze customer data to prioritize opportunity and risk, drive advocacy through references and case studies, and contribute to Customer Success programs and processes.

Requirements

• At least 1 year of experience in Account Management, SaaS Customer Success, or sales roles.
• Fluent written and verbal Spanish and English.
• Strong technical knowledge of software integrations such as SSO and directory integrations, implementation, onboarding, and support.
• Experience working with and selling to enterprise organizations, C-level executives, IT executives, and cybersecurity executives.
• Ability to solve customer problems proactively, anticipate challenges, manage escalations, and maintain diplomacy, tact, and poise.
• Strong autonomy, ownership, dedication to customer outcomes, communication, interpersonal skills, attention to detail, and ability to manage multiple priorities.
• Ability to learn software and strong business-application skills.
• Working knowledge of Salesforce.com.
• Undergraduate BA/BS degree preferred.

Nice to have

• Experience working in the IAM industry.

Culture & Benefits

• Supportive but independent workplace with opportunities to grow alongside the organization.
• Medical, dental, and vision coverage, including domestic partnerships.
• Employer-paid life insurance plus voluntary short- and long-term disability insurance.
• Traditional or Roth 401(k).
• Generous PTO plan recognizing commitment and seniority, including paid bereavement and jury duty leave.
• Inclusive environment with equal opportunity employment and participation in the U.S. Federal E-Verify program.