Customer Success Specialist (AI)

Location: San Francisco; in-office with the team five days a week

Company

hirify.global provides software, coaching, and support that help childcare providers launch and grow programs while partnering with governments to modernize childcare infrastructure.

What you will do

• Onboard and activate childcare providers by helping them launch listings, enroll children, recruit, and hire.
• Own retention and renewals across a portfolio, monitor account health, identify growth opportunities, and address churn risks.
• Run regular customer check-ins and maintain active provider relationships beyond onboarding.
• Represent provider and program feedback to Product, Engineering, and Sales.
• Build the Customer Success playbook, including processes, metrics, cadences, and account segmentation.
• Develop AI-driven workflows, products, dashboards, and tracking systems with modern AI tools.

Requirements

• 2+ years of experience in sales, account management, or customer success.
• Background in education; early childhood education is preferred.
• Experience building products or internal tools.
• Hands-on comfort using AI tools.
• Based in San Francisco and able to work in the office five days a week.

Culture & Benefits

• Work in a small, fast-moving team focused on building scalable systems.
• Ownership, rapid experimentation, and practical use of AI and automation are valued.
• Collaborate with Sales, Product, Engineering, and leadership on customer insights, roadmap, and go-to-market decisions.