Associate Customer Success Manager (Healthcare)

Location: Remote; work location is flexible if approved by hirify.global.

Salary: $58K–$65K plus commission. Compensation: $84,000–$93,000 OTE, including base and commission at plan.

Company

hirify.global is a Series C technology startup building an on-demand healthcare staffing marketplace and workforce management tools for healthcare professionals and facilities.

What you will do

• Manage a high-volume portfolio of outpatient and post-acute healthcare facilities.
• Monitor account activity and health signals, and conduct targeted outreach to improve engagement.
• Create and deliver customer communications, webinars, resources, and automated education programs.
• Identify retention risks and changing staffing needs, taking action and involving appropriate internal partners.
• Share recurring customer questions and platform challenges with Product and other teams.
• Track engagement, account health, and campaign performance to improve customer support at scale.

Requirements

• 1–3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.
• Genuine interest in helping customers solve problems and gain value from a product or service.
• Ability to review data, identify patterns, and use insights to prioritize work.
• Clear written and verbal communication skills.
• Strong organization and follow-through across multiple accounts and priorities.
• Curiosity about technology and ability to learn Salesforce, Intercom, or similar customer and CRM platforms.
• Collaborative approach and judgment about when to resolve issues independently or involve a partner.
• Flexibility to balance consistent programs with customer needs requiring individual attention.

Culture & Benefits

• Fully remote digital work environment with flexible work location subject to approval.
• Medical, dental, and vision insurance.
• 401(k) and paid parental leave.
• Flexible, unlimited paid time off.
• Mission-oriented startup focused on modernizing healthcare and improving patient lives.