Support Engineer I

Location: Onsite in Chattanooga, Tennessee, USA; minimal travel to customer sites may be required. Standard schedule: Monday-Friday, 8:00am-4:30pm.

Salary: USD 21-22 per hour.

Company

hirify.global provides technology services and customer support, including hardware and software deployment, maintenance, troubleshooting, and systems administration support.

What you will do

• Install, upgrade, repair, and perform preventative maintenance on PC components, printers, and scanners.
• Diagnose and troubleshoot basic PC hardware, software, printer, and scanner issues.
• Track service incidents, provide timely updates, maintain complete documentation, and meet service-level standards.
• Communicate with clients regarding scheduling, service status, and completion of requests.
• Collaborate with the Service Desk and System Engineering teams to resolve incidents and escalate issues when appropriate.
• Obtain relevant vendor certifications, participate in staff meetings, and contribute to improvements in technical support and systems administration processes and tools.

Requirements

• Excellent verbal and written communication skills, ethical judgment, critical thinking, and a professional, client-centric approach.
• Ability to troubleshoot and support PC hardware/software, laptops, printers, and Microsoft products and tools.
• Ability to work independently, manage competing priorities in a fast-paced environment, and provide detailed documentation.
• Ability to interact with clients face to face in a professional and courteous manner.
• Ability to adapt to rapidly changing technology and provide technical assistance.
• Proficiency with Microsoft Office Suite or related software.
• Valid driver's license required.
• A degree in Information Systems, Engineering, or another applied technology area is preferred; equivalent training and experience may substitute.
• Must be able to lift up to 15 pounds and work for prolonged periods at a desk and computer.

Nice to have

• CompTIA A+, MCP, Server+, MCSA, or other vendor certifications.
• Candidates lacking required credentials may be considered if able to obtain them within a reasonable timeframe.

Culture & Benefits

• Onsite work with minimal travel to customer locations; travel time is paid and mileage is reimbursed.
• Ability to work weekends or outside standard hours when required by client needs.
• Equal employment opportunity and anti-discrimination policies apply to employment and compensation.