Customer Service Engineer (IT Hardware Support)

Location: Huntsville, AL, United States

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Troubleshoot and repair PCs, desktops, laptops, tablets, printers, and related end-user technology.
• Provide desk-side support to end users and client-identified VIPs.
• Perform Install/Move/Add/Change activities and install new PC equipment.
• Communicate arrival times, repair estimates, and repair status to end users and service desk personnel.
• Follow documented service operations policies and procedures while meeting customer satisfaction and operational metrics.

Requirements

• Technical school certification or equivalent of 2–4 years of relevant experience.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• Strong communication, oral, written, interpersonal, and customer-facing skills.
• Ability to follow instructions and processes with minimal instruction.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Own a basic repair kit.
• Maintain required OEM certifications and complete additional customer-specific certifications or training when required.

Nice to have

• A+ certification.

Culture & Benefits

• Full-time employment in an end-user technology support role.
• Additional duties or certifications may be assigned to meet business needs.
• Employment information is handled confidentially according to EEO guidelines.