Desktop Support Specialist (AI)

Location: Onsite in Columbia, South Carolina, United States; candidates must be local to Columbia, SC.

Salary: $33 per hour.

Company

hirify.global is a global services firm with over 9,000 associates and more than 40 years of experience delivering talent and technology solutions across public and commercial sectors.

What you will do

• Provide first-line help desk support and participate in rotating call queue coverage within a secure facility.
• Troubleshoot and resolve network, endpoint, application, account access, password, hardware, software, and connectivity issues.
• Support education, medical, and facility operations departments while recording and resolving incidents in a ticketing system.
• Document and improve SOPs, workflows, operational processes, and support knowledge in collaboration with the Help Desk Manager.
• Support endpoint management, device administration, cross-training, and service consistency initiatives.
• Identify opportunities to automate recurring support tasks and maintain compliance with facility security procedures.

Requirements

• Bachelor’s degree and 10+ years of relevant experience, or an equivalent combination of education and experience. A high school diploma requires 4 additional years of relevant experience; an associate’s degree requires 2 additional years in lieu of a bachelor’s degree.
• 10+ years of experience using ticketing software in a help desk or technical support environment.
• 10+ years of IT support, help desk, desktop support, or technical troubleshooting experience.
• Experience troubleshooting from network infrastructure through endpoint devices and supporting end users with account access, password resets, hardware, software, and connectivity issues.
• Experience documenting processes, procedures, and operational workflows.
• Ability to pass criminal history, drug screening, credit background checks, and required facility background clearance processes.
• Strong written and verbal communication skills.
• Work authorization that does not require sponsorship now or in the future is required.

Nice to have

• PowerShell scripting experience.
• Microsoft Power Automate or Microsoft Power Platform experience.
• Experience developing AI-enabled workflows or automation solutions.
• Endpoint management and Microsoft Intune administration experience.
• Microsoft MD-102 certification.
• Experience supporting Microsoft-based enterprise environments and improving help desk operations through automation.

Culture & Benefits

• Full-time onsite work in a secure facility.
• Medical, dental, and vision insurance.
• 401(k) retirement account access.
• Paid sick leave and/or other paid time off as provided by applicable law.
• Work includes repetitive computer use, phone and in-person communication, and mostly sedentary activity with occasional movement around the office.