Senior Account Manager (AI)

Location: Hybrid, UK

Company

hirify.global builds AI products used by frontline workers for note-taking, live interpretation, and phone calls, serving over 120,000 workers across 400+ customers.

What you will do

• Own and grow a portfolio of complex, high-value strategic accounts, including renewals, expansions, and ambitious revenue targets.
• Build trusted relationships with senior stakeholders across local councils, central government departments, charities, and private-sector social care providers.
• Evaluate pilots using customer outcomes, usage data, and feedback, translating insights into commercial business cases and long-term partnerships.
• Identify expansion opportunities, develop strategic proposals, navigate procurement processes, and lead high-value contract negotiations.
• Assess commercial risk, prioritise opportunities, and make decisions that maximise long-term customer and revenue value.
• Lead wider commercial initiatives, share best practices, and support the development of junior Account Management colleagues.

Requirements

• Significant experience in Account Management, Customer Success, partnerships, or consultative sales, ideally in SaaS, technology, or another complex B2B environment.
• Proven success independently managing complex, high-value strategic accounts and sophisticated buying groups.
• Demonstrable success securing renewals, negotiating contracts, driving upsells and expansions, and meeting or exceeding revenue targets.
• Experience influencing senior decision-makers, budget holders, and procurement teams, ideally in government, social-impact organisations, or other complex businesses.
• Strong commercial judgement, including the ability to assess account risks, prioritise opportunities, and balance short-term revenue with long-term growth.
• Demonstrable independence in solving complex commercial problems, making decisions, and delivering results with limited direction.
• Creative growth mindset with practical, proactive approaches to commercial challenges.
• Exceptional discovery, listening, questioning, communication, organisation, and stakeholder-management skills.
• Experience sharing expertise, improving ways of working, leading wider initiatives, or supporting less experienced colleagues.

Culture & Benefits

• High-performance environment with significant autonomy and responsibility.
• Fast-moving startup setting focused on applying AI to major societal challenges.
• Inclusive, diverse, and supportive workplace with reasonable adjustments available throughout the hiring process.
• Opportunity to contribute to work used by frontline workers across government, charities, and social care.

Hiring process

• Contact the Talent Partner if reasonable adjustments are required during the hiring process; requests will not affect candidacy decisions.