Customer Success Manager (Deal Specialist)

Location: Singapore; hybrid work model. Occasional travel for customer meetings, on-site engagements, and company events.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations. SS&C Intralinks delivers SaaS-based inter-enterprise content management, collaboration, and strategic transaction solutions.

What you will do

• Own the end-to-end customer experience from onboarding through implementation and act as the primary customer contact and trusted advisor.
• Lead onboarding for new users and deal teams, providing platform guidance, training, and best-practice recommendations.
• Manage day-to-day deal activity and customer requests, resolving routine issues and coordinating complex requirements with internal teams.
• Recommend platform features and solutions aligned with customer objectives, driving adoption and helping customers maximise the value of Intralinks.
• Collaborate with Sales, Support, Technical Support, Engineering, and Product teams to resolve issues and improve the customer experience and platform offering.
• Travel occasionally for customer meetings, on-site engagements, and company events.

Requirements

• Ability to work independently and effectively in a fast-paced, customer-focused environment.
• Strong technical aptitude with excellent analytical and problem-solving skills.
• Ability to quickly learn complex software platforms and explain features, functionality, and best practices to users.
• Excellent written and verbal communication skills, sound judgment, and the ability to prioritise requests and determine when escalation or further investigation is required.
• Fluency in English is required.
• Bachelor’s degree in business, Finance, Technology, or a related discipline is preferred.

Nice to have

• Exposure to M&A transactions, deal execution, virtual data rooms, or transaction-management technology.
• Proficiency in additional languages.

Culture & Benefits

• Hybrid work model with a central Singapore location near Raffles Place MRT and business-casual dress.
• Flexible personal/vacation time off, sick leave, and paid holidays.
• Medical and dental coverage, an employee assistance program, parental leave, and a stocked pantry.
• Hands-on, team-customized training through SS&C University and paid further education opportunities for eligible employees.
• Bonus scheme and SS&C stock allocation for eligible employees.
• Commitment to diversity, inclusion, and welcoming people from all backgrounds.

Hiring process

• Apply directly through the SS&C Careers page.
• Applications are accepted on an ongoing basis until the position is filled.