Technical Support Engineer (AI)

Location: Dalian, China; hybrid working environment with in-office and/or in-person expectations

Company

hirify.global delivers intelligent data infrastructure, unified storage, integrated data services, and cloud-based solutions for enterprise customers.

What you will do

• Provide technical support to customers, customer support personnel, and field support staff.
• Diagnose, troubleshoot, repair, and debug hirify.global storage products and solutions.
• Investigate hardware, software, multi-system, multi-vendor, and multi-network interoperability issues.
• Use logs, performance tools, packet traces, and support utilities to analyze system issues.
• Work with customers in high-stress or ambiguous situations and apply creative problem-solving approaches.
• Participate in rotation shifts, after-hours on-call standby, or shift changes as required.

Requirements

• 1–3 years of experience in UNIX, Windows, virtualization, networking administration, or technical support.
• Basic understanding of NFS, CIFS, SAN, RAID, TCP/IP, and networking.
• Knowledge of hirify.global storage operating systems, including Data ONTAP or E-Series Operating System.
• Knowledge of hirify.global solutions involving E-Series and/or FAS storage systems.
• Experience using tools and logs such as perfstat, packet traces, and ASUP logs to analyze system issues.
• Strong customer service, interpersonal communication, technical problem-solving, learning, and creative troubleshooting skills.
• Ability to follow standard engineering principles and practices and use new technologies in a customer-facing environment.
• Fluent verbal and written Chinese and Japanese; read/write English.
• Bachelor of Science degree in Computer Science, Electrical Engineering, or a related field, or equivalent work experience.

Nice to have

• Experience utilizing or developing AI-powered applications or tools.

Culture & Benefits

• Hybrid work designed to support connection, collaboration, and company culture, with in-office or in-person expectations communicated during recruitment.
• Flexible working practices intended to support work-life balance.
• Inclusive environment that values initiative, ownership, creativity, and problem solving.
• hirify.global provides reasonable workplace accommodations in accordance with applicable employment laws.

Hiring process

• Applications are reviewed only when submitted through the hirify.global company website; emailing employees, recruiters, or Human Resources does not influence the application.
• Some selection stages may use AI-assisted evaluation tools while retaining human decision-making.
• Candidates may request an alternative process by emailing a resume and job ID to careers@hirify.global.com with “Data Privacy Request” in the subject line.