Application Support Analyst

Location: Wanchai, Hong Kong; office-based position

Company

hirify.global is a global financial administration company providing data management, high-volume transaction processing, payments, communications, and technology services.

What you will do

• Troubleshoot application issues, manage incidents, analyze systems and data, monitor alerts, and maintain system stability.
• Manage production changes, releases, upgrades, service transitions, and environment configurations.
• Deliver and support IT projects, system configuration, business events, and data migrations.
• Work with Service Management, Development, Infrastructure, and external vendors to resolve root causes and improve services.
• Maintain knowledge bases and environment documentation, communicate with stakeholders, and escalate risks and issues.
• Analyze recurring support problems and recommend improvements to service quality and efficiency.

Requirements

• 3–5 years of experience in a relevant business or IT support role.
• Strong analytical, troubleshooting, and debugging skills, including the ability to analyze complex material and data and present it clearly.
• Strong customer-facing, written, and verbal communication skills with high attention to detail.
• Strong interpersonal skills and the ability to build and maintain relationships with international clients.
• Experience with business analysis, release management, and service delivery.
• Ability to work under pressure and meet tight deadlines.
• Understanding of ITIL, SDLC, and DevOps concepts and methodologies.
• Good working knowledge of SQL Server and T-SQL and/or Oracle DB/Server.
• Experience with web technologies or similar, including HTML, XML, CSS, JavaScript, AJAX, and web services.

Culture & Benefits

• Supportive, friendly, inclusive, and close-knit workplace with continuous learning opportunities.
• Flexible work initiatives designed to support work-life balance, alongside health and wellbeing rewards.
• Company share purchase program with a company contribution.
• Recognition awards, team gatherings, and support for investing in the future.
• Open and diverse global technology environment with opportunities for growth and career progression.