Deployment and Support Engineer (Video Delivery)

Location: Shenzhen, China; hybrid. The role supports customers across Hong Kong, Greater China, Taiwan, Mongolia, and the wider Asia-Pacific region, with approximately 20–30% travel across Asia-Pacific.

Company

hirify.global develops video delivery solutions for broadcasters, streaming platforms, content providers, and service providers.

What you will do

• Perform factory acceptance testing, system integration, validation, and end-to-end testing.
• Lead customer deployments, commissioning, integrations, software upgrades, migrations, patches, and feature rollouts.
• Deliver customer training, knowledge transfer, operational handovers, and accurate technical documentation.
• Act as the primary technical contact, manage escalations, and coordinate with Engineering, Product Management, Operations, Sales, L2/R&D, cloud vendors, and suppliers.
• Troubleshoot complex incidents, perform root cause analysis, implement corrective actions, and manage preventive maintenance, platform health checks, SLA compliance, and service improvements.
• Coordinate RMA and hardware replacement activities when required.

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, Electronics, Broadcast Engineering, or a related discipline.
• 3–6+ years of experience in deployment, technical support, system integration, broadcast, OTT, video compression, or CDN environments.
• Proven experience supporting mission-critical video delivery platforms and managing technical escalations with customers.
• Strong understanding of DTH, DTT, IPTV, OTT, and hybrid video delivery architectures.
• Hands-on experience with MPEG-2, MPEG-4 AVC/H.264, HEVC/H.265, statistical multiplexing, multiplexing, transcoding, and packaging workflows.
• Deep knowledge of HLS, MPEG-DASH, adaptive bitrate streaming, DRM, low-latency streaming, CDN architectures, origin platforms, edge caching, performance monitoring, and content delivery troubleshooting.
• Strong Linux administration and virtualization experience, plus knowledge of TCP/IP, HTTP/HTTPS, DNS, SSL, routing, multicast, and network diagnostics.
• Excellent communication, stakeholder management, analytical, troubleshooting, ownership, accountability, autonomy, and cross-functional collaboration skills.
• Fluent English required.

Nice to have

• Experience with AWS, Azure, Docker, Kubernetes, and cloud-native deployments.
• Cantonese and/or Mandarin.
• Industry background in pay-TV, satellite, broadcasting, OTT, telecommunications, CDN, media technology, video compression solutions, or system integration.

Culture & Benefits

• Innovative, creative, agile, and forward-thinking work environment focused on video streaming and media technology.
• Collaborative and people-focused culture valuing teamwork, diversity, mutual support, learning, and growth.
• Opportunity to work on solutions used by broadcasters, streaming platforms, and service providers worldwide.
• Hybrid work arrangement in Shenzhen with regional travel of approximately 20–30%.