Technical Support (Web3)

Location: Hong Kong; other location: China. Remote-first work-from-home arrangement may vary depending on the role and team.

Company

Binance operates a global blockchain ecosystem offering cryptocurrency trading, finance, payments, institutional services, education, research, and other digital-asset products.

What you will do

• Support retail and VIP users across the App, Website, Desktop Client, and API.
• Troubleshoot technical issues and identify root causes using logs, databases, monitoring, and code.
• Identify product bugs and improvement opportunities, collaborating with business units to improve products and user experience.
• Assist Incident Management with technical incidents, participate in post-incident reviews, and provide recommendations.
• Build and maintain internal tools and automation, including AI-driven solutions, to improve team efficiency.

Requirements

• 5+ years of experience in one or a combination of DevOps/infrastructure, software development, or technical support, solutions engineering, and technical project management.
• For DevOps/infrastructure: experience with CI/CD, public cloud, Linux, containers, infrastructure as code, monitoring and logging, and scripting.
• Solid networking fundamentals, including HTTP(S), DNS, proxies, and VPN.
• For software development: backend experience with Java/Spring Boot, Go, Python, Node.js, or Rust; frontend experience with JavaScript or TypeScript; or client experience with Android, iOS, H5, or Flutter.
• Technical support, solutions, or project management experience with products serving a million-level user base.
• Fluent English required for coordination with overseas partners and stakeholders.

Nice to have

• Production AI project experience, including skills, harnesses, or agentic loops.
• Financial services or Web3 background.
• Additional languages such as Mandarin.

Culture & Benefits

• Remote-first, work-from-home arrangement, which may vary depending on the role and team.
• Work in a user-centric global organization with a flat structure and autonomy.
• Fast-paced, innovative, and results-driven environment with challenging projects.
• Opportunities for career growth and continuous learning.
• Competitive salary and company benefits.