Deployment & Support Engineer (Broadcast, OTT, CDN)

Location: Hong Kong SAR; candidates must currently be based in Hong Kong. Hybrid role with travel across the Asia-Pacific region approximately 20–30%; relocation assistance is not provided.

Company

hirify.global develops video delivery solutions for broadcasters, streaming platforms, content providers, and service providers worldwide.

What you will do

• Perform factory acceptance testing, system integration, validation, and end-to-end testing.
• Lead customer deployments, commissioning, upgrades, migrations, patches, and feature rollouts.
• Deliver customer training, knowledge transfer, operational handovers, and technical documentation.
• Act as the primary technical contact, manage escalations, and coordinate with Engineering, Product Management, Operations, Sales, L2/R&D, cloud vendors, and suppliers.
• Troubleshoot complex incidents, perform root cause analysis, implement corrective actions, and maintain preventive maintenance and service improvement plans.
• Manage SLA compliance, case handling, RMA processes, hardware replacements, and platform health checks.

Requirements

• Bachelor’s degree in Computer Science, Telecommunications, Electronics, Broadcast Engineering, or a related discipline.
• 3–6+ years of experience in deployment, technical support, system integration, broadcast, OTT, video compression, or CDN environments.
• Experience supporting mission-critical video delivery platforms and managing customer-facing technical escalations.
• Strong understanding of DTH, DTT, IPTV, OTT, and hybrid video delivery architectures.
• Hands-on experience with MPEG-2, MPEG-4 AVC/H.264, HEVC/H.265, statistical multiplexing, multiplexing, transcoding, and packaging workflows.
• Deep knowledge of HLS, MPEG-DASH, adaptive bitrate streaming, DRM, low-latency streaming, CDN architectures, origin platforms, edge caching, and performance monitoring.
• Strong Linux administration and virtualization experience, with solid knowledge of TCP/IP, HTTP/HTTPS, DNS, SSL, routing, multicast, and network diagnostics.
• Excellent communication, stakeholder management, analytical, troubleshooting, ownership, accountability, autonomy, and collaboration skills.
• Fluent English required.

Nice to have

• Experience with AWS, Azure, Docker, Kubernetes, and cloud-native deployments.
• Cantonese and/or Mandarin language skills.
• Background with pay-TV operators, satellite operators, broadcasters, OTT platforms, telecom operators, CDN providers, media technology vendors, video compression solution providers, or system integrators.

Culture & Benefits

• Innovative, collaborative, people-focused environment emphasizing creativity, agility, diversity, and forward-thinking ideas.
• Opportunity to work on video delivery solutions used by broadcasters, streaming platforms, and service providers worldwide.
• Hybrid work arrangement with approximately 20–30% regional travel for deployments, upgrades, workshops, and escalation support.