Technical Support Engineer (Fixed Retail Scanner)

Company

hirify.global develops barcode readers, mobile computers, sensors, RFID, vision systems, laser marking systems, and factory automation technologies, with operations across 27 countries.

What you will do

• Support pre-sales activities by assessing customer requirements, technical feasibility, and suitable fixed retail scanner solutions.
• Assist field application engineers, channel partners, and end users with deployment, integration, troubleshooting, and performance tuning.
• Analyze field issues, reproduce problems in laboratory environments, perform root-cause investigations, and collaborate with R&D on corrective actions.
• Maintain investigation and resolution records in Microsoft Dynamics 365 CRM and IBM Engineering Lifecycle Management.
• Support hardware and software customizations while considering performance, manufacturability, quality, and regulatory compliance.
• Validate alpha and beta products, prepare technical documentation, and deliver presentations, demonstrations, and training sessions.

Requirements

• Bachelor’s or master’s degree in electronic engineering, computer engineering, or an equivalent technical discipline.
• Fluent English is mandatory. Italian is preferred.
• 7+ years of experience in research and development, technical support, or field application engineering for high-tech embedded devices in retail or industrial applications.
• Strong understanding of hardware, embedded software, system integration, and product lifecycle management for digital devices such as barcode scanners and smart cameras.
• Hands-on experience troubleshooting embedded devices and/or POS systems through hardware setup, software configuration, and log-file analysis.
• Knowledge of USB, Ethernet, serial interfaces, and related protocol analyzers.
• Experience with CRM and application lifecycle management tools, Microsoft 365 Excel, Windows, Linux, batch files, shell scripts, and Python.
• Experience writing technical documentation and preparing presentations and hands-on demonstrations for training.
• Strong customer orientation, ownership, commitment, communication, interpersonal, problem-solving, detail-oriented, cross-functional, international, proactive, and flexible working skills.
• Willingness to learn barcode scanning applications, Linux-based embedded systems, retail POS systems, AI-enhanced computer vision, data engineering, and customer-facing technical operations.

Nice to have

• Knowledge of C/C++.
• Experience developing and maintaining embedded software based on Linux or a real-time operating system.
• Experience with JavaPOS and/or OPOS standards.
• Experience with USB drivers for Windows and Linux.
• Knowledge of data engineering.
• Knowledge of image processing using machine-learning or traditional algorithms.

Culture & Benefits

• Work in a customer-focused, cross-functional, and international environment.
• Contribute customer and field feedback to Marketing, R&D, and Quality teams for continuous product improvement.
• Participate in company technical and soft-skill training initiatives supporting continuous learning and professional growth.
• Support technical enablement for field application engineers, channel partners, and end users.