Director, Customer Partner Success (Fintech)

Location: Singapore; hybrid in-office collaboration required for 10+ days per month

Company

hirify.global develops crypto and digital asset solutions for financial institutions, businesses, governments, and developers, including Payments, Custody, Stablecoins, and Tokenization products.

What you will do

• Act as the primary contact and advocate for major global and regional financial institution clients, addressing business and technical concerns.
• Build executive-level relationships with client decision-makers and support retention, satisfaction, and organic account growth.
• Identify upsell and cross-sell opportunities aligned with hirify.global’s product roadmap.
• Coordinate collaboration across Sales, Pre-Sales, Engineering, Product, Finance, and Marketing.
• Conduct structured business reviews, tailor solutions, and negotiate contractual and commercial terms.
• Improve internal processes and represent hirify.global at industry events when required.

Requirements

• 10+ years of experience in account or relationship management within the financial services or technology industry.
• Proven experience in capital markets, payments, or a related field.
• Experience overseeing delivery of complex financial or technology services to large institutions.
• Track record of identifying and capitalizing on commercial opportunities within established client bases.
• Deep understanding of blockchain technology and traditional financial services.
• Excellent verbal and written communication skills, including effective presentation abilities.
• Exceptional attention to detail with a proactive and collaborative approach.
• Additional language skills are advantageous.

Culture & Benefits

• Fast-paced startup environment with experienced industry leaders and professional development support.
• Flexible team and manager decisions about in-office collaboration, with 10+ days per month expected.
• Competitive salary, bonuses, equity, healthcare, retirement, family support, and employee giving match.
• Vacation, R&R days, wellness reimbursement, parental leave, and family planning benefits.
• Team offsites, bonding activities, catered lunches, stocked kitchens, and company events.