Customer Success Manager, Renewals & Growth (SaaS)

Location: Hybrid from the Shenton Way office in Singapore, with 8 office days per month and 2–3 days per week working from home

Company

hirify.global is a global information services company serving customers in over 180 countries, with operations in over 40 countries, approximately 21,100 employees, and 2025 annual revenue of €6.1 billion.

What you will do

• Own and manage a customer portfolio throughout the lifecycle, driving customer value, retention, and long-term growth.
• Build trusted-advisor relationships, lead onboarding and product adoption, and conduct Quarterly Business Reviews and strategic check-ins.
• Monitor customer health metrics and usage data to identify trends, risks, churn indicators, and opportunities.
• Partner with Sales on expansion and upsell opportunities and remain accountable for revenue performance across the territory.
• Advocate for customer needs with Product, Sales, and Marketing while contributing to scalable customer success programs and playbooks.
• Maintain accurate CRM records and customer health reporting.

Requirements

• Strong relationship-building, stakeholder management, communication, and presentation skills.
• Proven ability to drive customer retention and expansion.
• Strategic, proactive, solutions-focused, and data-driven approach to customer health and lifecycle management.
• Ability to manage multiple accounts and priorities effectively.
• Experience with CRM systems such as Salesforce.
• Strong problem-solving and conflict-resolution capabilities.
• Collaborative approach to working with cross-functional teams.

Nice to have

• 5+ years of experience in Customer Success, Account Management, or a SaaS environment.
• Experience managing enterprise or mid-market accounts.
• Demonstrated success in reducing churn and driving account growth.
• Experience with Tax, Finance, or Legal customers.

Culture & Benefits

• Permanent full-time employment with flexible working hours and hybrid working arrangements.
• Competitive compensation package and medical coverage for the employee and family.
• Learning and development opportunities, paid annual leave, and volunteer time off.
• Comprehensive wellness program and support for work-life balance, including Work-from-Anywhere options.
• Stable global organization with strong market recognition and continuous innovation.

Hiring process

• Interviews must be completed without AI tools, external prompts, or third-party support; AI-generated responses or third-party support may result in disqualification.
• Candidates must remove virtual backgrounds and participate in in-person interviews; applicants may be required to appear onsite at a hirify.global office.