Customer Success Manager (SaaS)

Location: Remote within the United States; eligible states listed are California, New York, Texas, and Washington

Salary: $120K–$150K annually

Company

hirify.global is an AI connectivity company building a unified API and AI platform for securing, managing, accelerating, governing, and monetizing API and AI traffic.

What you will do

• Guide commercial customers throughout their lifecycle and help achieve measurable customer outcomes.
• Define adoption plans, post-sales engagement models, and recommended customer practices.
• Manage a portfolio of customers and identify growth opportunities.
• Collaborate with Sales, Product, and Customer Experience teams to maximize solution value.
• Improve customer engagement tooling and processes through self-service technology and reusable assets.
• Support innovative customer projects and apply hirify.global products and technologies to real-world use cases.

Requirements

• Builder mentality with the ability to solve complex customer and business problems.
• Experience managing commercial customer portfolios and identifying opportunities for automated engagement.
• Strong organizational, communication, self-awareness, and customer relationship skills.
• Understanding of complex technology environments and SaaS, open-source, or infrastructure software.
• Knowledge of cloud-native technologies, including containerization, Kubernetes, and microservices.
• Foundational understanding of API management, DevOps, CI/CD, and cloud computing infrastructure.

Culture & Benefits

• Fast-paced startup environment focused on modernizing enterprise software.
• Collaboration across Customer Experience, Sales, Product, and other business teams.
• Health, dental, and vision insurance may be available.
• Paid holidays, paid time off, professional development opportunities, and work tools may be available.