Staff Training Analyst (Ecommerce)

Location: US California (Redwood City) - Office; hybrid workplace

Salary: $95,294–$134,603 annually, plus equity and bonus opportunities.

Company

hirify.global is a fashion marketplace connecting 165 million members through social shopping, seller businesses, and the circulation of fashion items.

What you will do

• Design and develop onboarding materials, retention exercises, learning activities, training programs, and calendars.
• Partner with operations leaders, training leaders, stakeholders, and subject matter experts to define training expectations and support new-hire onboarding.
• Facilitate workshops and ongoing training as team members advance in their roles, creating a supportive learning environment through feedback and growth-oriented coaching.
• Track trainee progress through lesson completion data, assessments, report cards, training outcomes, and observations.
• Evaluate training content against business and process changes, audit and QA findings, performance data, and learner feedback; recommend improvements and diagnose root causes of metric declines.
• Report training progress, outcomes, individual performance, and success metrics—including completion rate, assessment pass rate, post-training QA score, and time to proficiency—and mentor other training specialists.

Requirements

• 5+ years of experience in training, learning and development, or a related role.
• Proven experience creating training materials, retention exercises, and learning activities, and facilitating training workshops and activities.
• Strong knowledge of adult learning principles and methods for engaging varied learners.
• Experience working with complex processes and subjects requiring critical thinking.
• Project management experience, including taking projects from idea through implementation.
• Experience working with a learning management system (LMS).
• Experience mentoring and coaching peers, with an interest in growing as a leader.
• Critical thinking, attention to detail, organization, clear written and verbal communication, adaptability, and a solutions-driven mindset.
• Ability to work independently and collaboratively and present complex information to varied audiences.

Nice to have

• Experience training in a customer support, operations, or e-commerce environment.

Culture & Benefits

• Hybrid work arrangement with an office location in Redwood City, California.
• Full-time employment with equity and bonus opportunities.
• Collaborative work with operations, training leaders, stakeholders, and subject matter experts.