CX Learning & Development Manager (AI)

Location: Hybrid in San Francisco, CA or Boston, MA; onsite 3 days per week on Monday, Tuesday, and Thursday.

Salary: $122K–$160K plus equity.

Company

hirify.global provides an AI platform for biotech R&D, helping scientists design experiments, capture structured data, and use AI models in their workflows.

What you will do

• Author courses and assessments covering the use and administration of the hirify.global platform and its features.
• Design and maintain LMS content architecture for internal, customer, and partner audiences, including learning plans, course libraries, and learner UX.
• Build scalable onboarding and continuous learning programs for Professional Services, Customer Success, and Support in partnership with subject matter experts.
• Deliver learning content through in-app guidance and help documentation, using feedback, SME input, and the product roadmap to prioritize improvements.
• Own the Docebo learning platform, including its roadmap, administration, content lifecycle governance, version control, review cadences, and deprecation.
• Use AI to accelerate course production and improve completion, engagement, product adoption, and customer retention.

Requirements

• 3+ years of experience in learning and development, instructional design, or enablement within a B2B SaaS company; vertical or life science SaaS experience is preferred.
• Demonstrated ability to design and build end-to-end curricula, including learning paths and assessments, and create clear, engaging enablement materials.
• Experience working with engineering and product teams to develop learning content for using and administering software products.
• Experience with e-learning authoring tools such as Articulate Rise 360 and assessment tools such as Skillable or Questionmark, or similar tools.
• Hands-on experience using AI tools in content production, with an understanding of their strengths and limitations.
• Experience building learning metrics and using data to improve program effectiveness.
• Experience administering an LMS or learning platform, or demonstrated ability and willingness to learn and administer new software platforms; Docebo experience is a plus.
• Proven project management skills, with the ability to own programs from scoping through launch and iteration.
• Ability to lead occasional live sessions for external audiences, including customer webinars or workshops.

Nice to have

• Degree in a life science field such as molecular biology, biochemistry, or genetics, or equivalent experience supporting scientific industries or creating content for scientists, engineers, or clinicians.
• Familiarity with KCS methodology or knowledge management best practices.

Culture & Benefits

• Flexible hybrid work arrangement prioritizing in-office collaboration, with three onsite days each week.
• Full-time employment with equity in addition to salary.
• Commitment to helping employees build AI fluency and integrate AI into their daily work.
• Inclusive equal opportunity workplace welcoming people with diverse identities, backgrounds, and experiences.

Hiring process

• Applicants complete a brief AI-focused exercise or discussion to demonstrate how they think about and use AI to drive impact.