Customer Success Manager, Elai (AI Video)

Location: Remote — UK, EU, or the Americas; candidates must be legally authorized to work in their country of residence.

Company

hirify.global provides visual and audio-based learning technology for organizations, including video capture, post-capture learning, and Elai AI-generated video solutions.

What you will do

• Drive Elai adoption, engagement, feature usage, and integration into customers' content creation workflows.
• Manage operational and commercial relationships and full renewal cycles for Elai-only B2B accounts.
• Monitor customer health, usage patterns, risks, NPS, retention, and expansion opportunities.
• Create customer education resources, product messaging, enablement materials, and self-service documentation.
• Maintain account records, renewal forecasts, risk assessments, portfolio reporting, and retention performance data in company systems.
• Collaborate with Account Management, Support, Product, Marketing, and Customer Marketing on escalations, roadmap influence, case studies, reference programs, and internal enablement.

Requirements

• Professional working proficiency in English.
• Bachelor's degree in Business, Education Technology, Data Analytics, or a related field.
• 3–5 years of experience in Customer Success, Account Management, or a related customer-facing role in a SaaS business.
• Experience managing renewals and commercial conversations with B2B customers.
• Strong data literacy, including analysis of customer behavior through Excel, BI dashboards, or CRM platforms.
• Strong communication and presentation skills, including experience creating customer-facing resources.
• Excellent organizational and project management skills.
• Ability to work independently and collaboratively in a fast-paced, remote-first environment.
• Must be legally authorized to work in the country of residence.

Nice to have

• Experience with AI video, generative AI, or content creation tools.
• Experience with Salesforce, ChurnZero, or similar Customer Success platforms.
• Experience working with corporate L&D, training, marketing, or communications teams.
• Familiarity with video learning strategies, digital adoption best practices, or instructional design.
• Background in customer education, training, or content creation.

Culture & Benefits

• Remote-first, flexible work arrangements with a collaborative and supportive environment.
• Opportunity to work on impactful projects with a growing learning technology company.
• Engaged as an independent contractor through Deel; the contractor must invoice for services and manage their own taxes and benefits.
• Fees, payment schedule, notice period, confidentiality, intellectual property, and data handling requirements are defined in the Independent Contractor Agreement.

Hiring process

• Submit a resume or CV, a cover letter describing interest and relevant skills, a proposed annual or monthly rate, and portfolio or work samples.
• Indicate the earliest start date and estimated weekly availability.
• Original work samples may be requested; real-time AI assistance, deepfake audio/video, and plagiarized work samples are prohibited. Candidates may be asked for professional links and live validation of demonstrated skills.