Customer Success Manager (AI)

Location: Remote in the United Kingdom; applicants must live and work in the country.

Company

hirify.global delivers continuous recovery for the AI era, helping organizations restore critical data, applications, identities, and AI systems to a clean, trusted state across cloud-native and hybrid environments.

What you will do

• Build long-term relationships with customers and internal stakeholders while acting as a trusted advisor.
• Partner with services teams on onboarding and own customer adoption, expansion, renewals, and overall post-sales outcomes.
• Lead customer meetings and business reviews, presenting progress against success criteria and monitoring account health and KPIs.
• Identify churn risks, develop mitigation plans, and run nurture and education campaigns aligned with customer success plans.
• Manage revenue and sentiment goals, present bi-weekly or monthly internal updates, and identify expansion opportunities.
• Forecast risks ahead of critical milestones and coordinate mitigations involving contract, product, and product-team changes.

Requirements

• At least 5+ years of experience in customer success, account management, or a similar role.
• Proven experience managing multiple large customers simultaneously.
• Strong understanding of customer success and/or customer experience methodologies.
• Ability to map customer business requirements to product capabilities.
• Excellent written and verbal communication and interpersonal skills.
• Proven ability to identify and resolve customer issues effectively.
• Strong collaboration, critical and lateral thinking, adaptability, organization, prioritization, and project management skills.
• Strong understanding of hirify.global products and services, or willingness to learn and become an expert.

Culture & Benefits

• Remote work is available for applicants living and working in the United Kingdom.
• Employee stock purchase plan opportunity.
• Continuous professional development, product training, and career pathing.
• Inclusive culture with opportunities to join Community ERGs.
• Generous global benefits.

Hiring process

• hirify.global does not conduct interviews by email or text and will not request sensitive documents before the first day.
• Recruiters may contact candidates through LinkedIn and other professional networking platforms; candidates should verify recruiter profiles when unsure.