Customer Success Manager (Climate Software)

Location: Hybrid, London, United Kingdom; hiring is focused around offices in Paris, London, and Montpellier.

Salary: £50,000–£60,000/year plus 30% variable salary.

Company

hirify.global develops enterprise climate program software that helps organisations connect sustainability objectives, reporting needs, and data to durable ways of working.

What you will do

• Own the post-implementation success phase and serve as the primary contact across a mixed customer portfolio.
• Run customer check-ins, business reviews, and executive follow-ups covering objectives, progress, feedback, risks, and next steps.
• Drive adoption, customer autonomy, value realisation, retention, renewals, and appropriate expansion opportunities.
• Coordinate with Sales, Care, Implementation, Product, Engineering, Growth, and other internal teams on commercial conversations, escalations, handovers, and customer insights.
• Use customer usage, health, support, satisfaction, and commercial data to identify risks and opportunities and improve NPS, CSAT, retention, and renewal performance.
• Use AI tools to analyse information, prepare communications, improve workflows, and support decision-making with human review and data-quality checks.

Requirements

• 3+ years of experience in Customer Success, account management, business development, or a related field.
• Experience in a B2B SaaS company working with enterprise or mid-market accounts.
• Independent experience managing customer relationships, renewals, account plans, or commercial conversations.
• Strong written and verbal communication skills, with the ability to build trust across a wide range of stakeholders.
• Ability to connect customer, product, sustainability, and business needs and turn them into practical actions.
• Ability to use customer data and account signals to identify risks, opportunities, and priorities.
• Professional fluency in English and French, spoken and written, including customer meetings, business reviews, and difficult conversations.
• Ownership, reliability, structured prioritisation, sound judgment, and the ability to navigate ambiguity and difficult conversations.
• Hands-on experience using AI tools in a professional setting, with professional accountability and human review.

Nice to have

• Experience in, or strong interest in, sustainability, ESG, climate data, or sustainability intelligence.

Culture & Benefits

• Hybrid work model focused around offices in Paris, London, and Montpellier.
• Work with a B Corporation focused on positive impact for society and the planet.
• Opportunity to help shape a young business and its operating practices.
• Guidance, tools, and best practices for using AI in daily work.