Account Director for SaaS Solution (SaaS)

Location: Fully remote, open to applicants based in Ontario, Canada; some national and international travel may be required.

Company

hirify.global provides an AI-powered unified contract and third-party-risk management SaaS platform for compliance-focused organisations, helping customers reduce risk and cost.

What you will do

• Own a portfolio of high-value existing accounts and drive retention, renewals, expansion, and net revenue retention.
• Identify and execute upsell and cross-sell opportunities by aligning hirify.global solutions with customer goals.
• Build trusted relationships with senior stakeholders and act as a customer advisor on issues and outcomes.
• Develop and execute strategic account plans in collaboration with customers and internal teams.
• Partner with Customer Success and Professional Services on onboarding, adoption, engagement, and customer value.
• Monitor account health and usage data, forecast renewal and expansion revenue, and communicate customer feedback to Product and Development.

Requirements

• 8+ years of experience in a customer-facing account management, sales, or customer success role within mid-market or enterprise SaaS, focused on retention, expansion, and account growth.
• Deep understanding of customer needs and the ability to develop strategies that improve satisfaction, retention, and growth.
• Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.
• Strong commercial acumen, including identifying revenue opportunities and achieving upsell and cross-sell targets.
• Comfort using data and insights to make decisions and develop account growth and retention strategies.
• Ability to create and execute account plans aligned with customer goals and hirify.global’s offerings.
• Adaptability, ownership, and autonomy in a fast-paced, evolving environment.

Culture & Benefits

• 100% remote work with no offices or commute.
• Generous paid vacation allowance and comprehensive benefits, including private medical and dental coverage, GRSP matching, and an Employee Assistance Program.
• Learning and Development opportunities and company-provided technology.
• hirify.global for Good match funding for local non-profit organisations.
• hirify.global retreats and a diverse, multicultural working environment spanning 15 countries.