Account Manager (AI)

Location: Toronto, Ontario, Canada; hybrid workplace

Company

hirify.global is a startup modernizing commercial repair and maintenance for restaurants and facilities teams across North America through outcome-based services and an AI-powered platform.

What you will do

• Own a portfolio of restaurant customers and build trusted relationships with key decision-makers.
• Grow existing accounts through expansion, upselling, cross-selling, and entry into additional customer locations.
• Drive customer retention by monitoring account health, addressing challenges, and reducing churn.
• Develop account growth plans for multi-location restaurant groups and conduct regular business reviews.
• Partner with Sales, Operations, Partner Operations, and service teams to resolve issues and improve customer experience.
• Own revenue and account growth targets, maintain the sales pipeline, and track expansion, retention, and engagement metrics.

Requirements

• 4–5+ years of experience in account management or sales, ideally in restaurant services, facilities management, or commercial maintenance.
• Proven success growing accounts, exceeding sales targets, and generating revenue through upselling, cross-selling, and expansion.
• Experience selling services to the restaurant, hospitality, or commercial services industries is a strong asset.
• Excellent relationship-building and communication skills, including the ability to engage key decision-makers.
• Proactive, sales-driven mindset with the ability to identify opportunities and close deals.
• Strong organizational skills and the ability to manage multiple accounts and priorities.
• Experience using CRM tools to manage accounts and track sales opportunities.
• Customer-first, results-driven self-starter who can thrive in a fast-paced environment.

Culture & Benefits

• Mission-driven startup focused on revolutionizing the commercial service industry.
• Culture built around extreme ownership, initiative, creative problem-solving, feedback, and customer-first service.
• Equal opportunity employer committed to workplace diversity.
• Accommodation is available to applicants with disabilities throughout the hiring process.