Strategic Account Manager (SaaS)

Location: Hybrid in Vancouver, British Columbia; applicants must be eligible to work in Canada or the United States.

Salary: $100,000–$175,000 annually.

Company

hirify.global develops SaaS tools that help managed service providers evolve into strategic advisors through risk insights, client planning, and scalable customer success workflows.

What you will do

• Manage a strategic book of approximately 180 accounts, including peer groups, franchises, and other high-value or complex partners.
• Own customer relationships as the primary point of contact and represent hirify.global in strategic account engagements.
• Drive upselling, cross-selling, renewals, retention, MRR expansion, and achievement of monthly and quarterly sales targets.
• Identify opportunities to increase hirify.global’s value as a strategic technology and business partner.
• Build and maintain long-term relationships through active listening, consultative selling, product demonstrations, and value realization.
• Collaborate with internal teams and ELT sponsors on customer outcomes, strategic negotiations, and portfolio standards.

Requirements

• 5+ years of experience in Account Management, Strategic Account Management, Customer Success, and/or SaaS Sales.
• Experience in B2B SaaS is required; MSP, IT services, or channel experience is an asset.
• Proven success growing customer accounts through upselling and cross-selling and retaining business through retention efforts.
• Experience managing high-value or strategic customer relationships and building Strategic Partnership Agreements.
• Ability to use sales methodologies to demonstrate product value and build credibility with executive-level stakeholders.
• Strong consultative selling, relationship management, communication, presentation, negotiation, and business-acumen skills.
• Demonstrated success meeting or exceeding revenue and growth targets.
• Highly collaborative, self-motivated, results-oriented, and able to manage competing priorities in a fast-paced environment.
• Must be eligible to work in Canada or the United States.

Culture & Benefits

• Hybrid work model supported through hubs in Vancouver, Toronto, Montreal, and Phoenix, with equipment and a monthly hybrid or remote-work stipend.
• Employee Stock Ownership Plan and RRSP matching.
• Employer-paid benefits and parental leave programs.
• Opt-in mentorship with founders and senior SaaS and MSP leaders.
• Annual professional development budget and modern work equipment.

Hiring process

• Only candidates who advance to the next stage will be contacted.
• hirify.global may use AI for administrative hiring support, including transcription, note-taking, and interview documentation; these tools do not influence candidate evaluation or hiring decisions.