Senior Account Manager (SaaS)

Location: Remote anywhere in Ireland; travel to customer and prospect sites, industry events, and hirify.global offices is required approximately 10–15% of the time, including possible overnight stays and international travel.

Company

hirify.global provides an orchestrated hiring ecosystem and SaaS hiring platform used by more than 7,000 companies.

What you will do

• Own a portfolio of upper mid-market customers across EMEA, driving retention, renewals, expansion, and product adoption.
• Identify churn risks using customer and usage data and own resolution strategies.
• Build strategic account plans, renewal strategies, expansion opportunities, pipeline, and forecasts.
• Develop executive relationships, lead business reviews, and demonstrate customer value and ROI.
• Partner with Customer Success, Legal, Finance, Deal Desk, Professional Services, Product, and Marketing.
• Coach less tenured team members and improve internal operational processes.

Requirements

• 3+ years of commercial account management experience, including 2+ years in a mid-market quota-carrying role selling to organizations with 500+ employees.
• Experience owning renewal, retention, upsell, and expansion motions for existing customer portfolios.
• Proven success meeting or exceeding retention, renewal, and expansion targets, including generating an expansion pipeline.
• Experience selling subscription-based SaaS products.
• Proven success building executive relationships and identifying decision-makers and buying processes for SaaS investments.
• Ability to travel approximately 10–15% of working time, including customer and prospect sites, industry events, and hirify.global offices; overnight and international travel may be required.
• Applicants must provide evidence of their right to work in Ireland as a precondition to employment; employment permit applications are not supported.

Nice to have

• Experience with consumption-based products, including AI products.
• Training in a structured sales methodology; MEDDICC or MEDDPICC preferred, and Command of the Message is a plus.
• German or Dutch language skills, or experience with customers in DACH, Benelux, or the Nordics.

Culture & Benefits

• Remote-first work with shared office spaces in Ireland and New York City and optional coworking spaces.
• Medical, dental, life, and disability insurance, mental health resources, and financial wellness benefits.
• Fully paid parental leave, 25 days of vacation for Ireland-based employees, and an employer-matching pension program.
• Performance reviews with actionable feedback and a bonus structure tied to performance.
• Inclusive culture with employee resource groups and opportunities for professional growth.