Senior Account Manager

Location: São Paulo, Brazil; hybrid, office-first setup with work-from-home flexibility

Company

hirify.global provides a full-stack cloud communication platform used by customers worldwide, with an AI-first approach to internal workflows and product development.

What you will do

• Build and maintain trusted relationships with assigned Tier 1 clients through regular meetings, strategic guidance, roadmap communication, and competitive positioning.
• Act as the focal point for business and technical expectations, coordinating Customer Success, Sales Engineering, Support, Operations, Registrations, Revenue Assurance, and other internal teams.
• Drive client health and business growth by meeting quarterly KPIs for gross profit, margin, cross-sells, retention, and product or services adoption.
• Analyze and forecast client traffic, respond to risks, minimize losses, and maximize gross profit and revenue.
• Coordinate account setup, route management, sender registration, content filtration, financial collections, and related operational activities.
• Improve internal account management, monitoring, troubleshooting, and customer experience processes using tools such as Qlik, SU, and SF.

Requirements

• Strong knowledge of hirify.global products, platform, relevant markets, and client use cases.
• Ability to understand client business structures, procurement processes, and approaches to selecting and implementing solutions.
• Ability to manage strategic customer relationships, technical escalations, product adoption, customer feedback, and business risks.
• Understanding of industry trends, competition, and their implications for business strategy.
• Ability to coordinate multiple internal functions and continuously improve processes.
• Ability to mentor and onboard team members and newcomers.

Nice to have

• Experience developing creative commercial models and challenging established approaches.
• Experience with SaaS business, CPaaS registrations, platform operations, revenue assurance, traffic monitoring, or troubleshooting tools.

Culture & Benefits

• Hybrid, office-first work model with work-from-home flexibility and flexible working hours, subject to local regulations.
• Performance-driven bonuses, regular compensation reviews, and recognition aligned with experience and market standards.
• ESOP participation, time off, special leave days, and well-being support.
• Internal mobility, upskilling, mentorship, onboarding, and professional development programs.
• Short- and long-term international mobility opportunities through global hubs.
• Inclusive, equal-opportunity workplace focused on diverse perspectives and collaboration.