Senior Customer Success Manager (French-speaking)

Location: On-site in Copenhagen, Denmark; Paris, France; or Oslo, Norway. The role serves customers in France and other French-speaking EMEA markets.

Company

hirify.global is an EdTech product company providing a learning platform and learning applications for individuals, corporations, children, students, and employees.

What you will do

• Own a portfolio of medium to large enterprise customers and drive measurable progress toward their business objectives.
• Manage the full customer lifecycle, including sales handover, onboarding, adoption, value realization, business reviews, renewals, and account planning.
• Build customer success and account plans, define success metrics and ROI, and identify retention and expansion opportunities.
• Monitor customer health and product usage, lead mitigation plans, coordinate critical escalations, and analyze churn and losses.
• Partner with Customer Education, Sales, Events, Product, Support, and leadership on training, enablement, feedback, and customer advocacy.
• Mentor less experienced colleagues and help improve CS playbooks, processes, CRM data, account plans, and forecasts.

Requirements

• Fluency in French and English, written and spoken.
• 3–5 years of relevant experience in Customer Success, Account Management, Consulting, Sales, or similar roles.
• Experience managing medium to large enterprise customer portfolios, delivering measurable customer value, and driving retention and account growth.
• Strong commercial mindset and ability to build lasting customer relationships and identify growth opportunities.
• Excellent communication, presentation, and stakeholder management skills, including engagement with stakeholders at all levels.
• Proactive, ambitious, and results-driven approach suited to a fast-growing environment.
• Collaborative approach and ability to work in an international, distributed environment.

Nice to have

• Experience with SaaS and relevant industry domain knowledge.
• Familiarity with the MEDDICC methodology.

Culture & Benefits

• Competitive compensation package, insurance, and health coverage.
• Buddy program and centrally located office space.
• Collaborative, diverse, and international environment with more than 50 nationalities.
• Social and company events.
• Culture guided by playful, curious, and inclusive values.