Commercial Customer Success Manager (Norwegian Market)

Location: Copenhagen, Denmark, with flexible remote work

Company

hirify.global, part of Xero, provides workforce scheduling software used by hundreds of thousands of users worldwide. The company is developing an Agentic AI-enabled future for shift-work management.

What you will do

• Own and grow a portfolio of B2B SaaS customers focused on the Norwegian market, with responsibility for retention and expansion.
• Build and execute joint account plans, drive adoption, and help customers achieve measurable value from hirify.global.
• Lead renewals, commercial discussions, executive conversations, and opportunities for upsell and cross-sell.
• Develop multi-threaded relationships across operational and executive stakeholders.
• Partner with Sales, Product, Customer Experience, and Marketing to advance customer priorities.
• Share customer insights and success patterns to influence product decisions and internal strategy.

Requirements

• Professional proficiency in the Norwegian market; full native fluency is not required.
• Experience managing and growing B2B SaaS customers.
• Strong commercial instincts and comfort leading value and investment conversations.
• Proven ability to build joint plans and drive accountability with customers.
• Confidence engaging executives and navigating complex organisations.
• Ability to translate product capabilities into tangible business outcomes.
• Technical credibility and experience partnering constructively with product teams.
• High ownership, disciplined follow-through, and a collaborative, low-ego approach.

Culture & Benefits

• Pension, health insurance, inclusive support for new parents, and generous vacation.
• Annual base salary plus participation in an Employee Share Plan.
• Growth and progression opportunities.
• Flexible remote work, autonomous working practices, and a focus on healthy work-life balance.
• Strong social culture with team and company activities.
• Meaningful work improving the lives of shift workers, with an inclusive and diverse workplace.