Customer Success Manager (Finnish Market)

Location: Hybrid in Finland, or fully remote from Sweden, Norway, Germany, or the UK. Professional fluency in Finnish is required.

Company

hirify.global provides a context-first, metadata-driven document management system with intelligent information management, workflow automation, secure collaboration, governance, and AI capabilities for more than 6,000 customers in over 100 countries.

What you will do

• Own and grow a portfolio of customer relationships across the Nordics.
• Work with customer decision-makers and stakeholders to deliver measurable business outcomes, maximize adoption, and provide an exceptional customer experience.
• Drive customer retention, upsell and cross-sell opportunities, satisfaction, and advocacy.
• Collaborate with cross-functional hirify.global teams as the internal voice of the customer.
• Partner with the Services team during early customer journeys to support onboarding and successful user adoption.

Requirements

• 3–5 years of proven experience in Customer Success Management.
• Fluency in Finnish and English, spoken and written; professional fluency in Finnish is required.
• Demonstrated success managing and growing customer accounts, including upsell and cross-sell.
• Experience working with customers in the Nordics.
• Proactive, analytical, and strategic approach to customer portfolio management.
• Strong communication, negotiation, and relationship-building skills.

Nice to have

• Experience with IT system implementations.
• Swedish or German language skills.

Culture & Benefits

• International team with Finnish roots and a collaborative, supportive, inclusive culture.
• Flexible work from an office or fully remotely within one of the operating countries.
• Virtual and in-person collaboration with a focus on transparent communication and team spirit.
• Flexible work-life balance.
• Competitive compensation and benefits package.

Hiring process

• Applications are reviewed on a rolling basis and the position may be filled early based on applicant volume.
• Submit an application with a CV and salary request through a job board such as LinkedIn or the career portal by 29 November 2026; applications sent by email are not accepted.