Customer Success - French Market

Location: Based in Paris, France; flexible on-site and remote policy with up to 4 remote days per month and 3 non-consecutive remote weeks per year.

Company

hirify.global is an AI-powered spend management and procurement platform covering company cards, expenses, invoices, procurement, payments, and accounting automation.

What you will do

• Manage a portfolio of approximately 120–150 French-speaking mid-market customers and build relationships with Finance Managers, CFOs, Finance Directors, and other decision-makers.
• Advise customers on best practices, lead account reviews, create success plans, and guide onboarding and long-term product adoption.
• Monitor account health, usage, and engagement; identify churn risks, demonstrate ROI, and support renewals.
• Identify upsell and cross-sell opportunities and partner with Account Managers on expansion and portfolio growth.
• Share structured customer feedback with Product, Marketing, and Sales and support new-feature adoption in the French market.
• Contribute to customer advocacy through testimonials, referrals, and case studies.

Requirements

• Fluency in French and professional working proficiency in English are essential.
• Previous experience in Customer Success, Account Management, Client Management, or another customer-facing role.
• Consultative customer approach, with the ability to proactively advise rather than simply react to requests.
• Strong ownership and autonomy in managing a customer portfolio, including effective prioritisation across a high-volume portfolio.
• Ability to build trusted relationships with senior stakeholders.
• Analytical mindset with the ability to use customer data to identify risks and opportunities.
• Excellent communication, organisation, and stakeholder management skills.
• Genuine interest in customer experience, SaaS, and long-term customer partnerships.
• Applications and CVs must be submitted in English.

Nice to have

• Experience in SaaS, fintech, payments, accounting, ERP, or financial software.
• Experience working with Finance, Accounting, or Operations teams.
• Experience managing a mid-market customer portfolio at scale.
• Experience with onboarding, adoption, retention, renewals, or expansion.
• Familiarity with Salesforce, HubSpot, Gainsight, Planhat, Intercom, or similar platforms.
• Experience working in a Customer Success and Account Management model.

Culture & Benefits

• Ownership, empowerment, curiosity, kindness, and a positive approach to ambiguity and challenges.
• Flexible on-site and remote policy, with up to 4 remote days per month and 3 non-consecutive remote weeks per year.
• Fully covered Alan health insurance and access to Moka.care for emotional and mental health support.
• Meal vouchers worth €6 per working day and 100% reimbursement of public transportation subscriptions.
• 28 days of holidays and Apple equipment.
• International environment with employees from more than 35 countries.