Senior Customer Success Manager (Enterprise Software)

Location: Hybrid role based in Stockholm, Oslo, Helsinki or Copenhagen, supporting customers across Europe North.

Company

hirify.global develops AI-driven enterprise software solutions for customers worldwide and operates as a global company with more than 7,000 employees.

What you will do

• Build trusted relationships with customers and serve as a key contact throughout the customer journey.
• Understand customer goals, create and manage Customer Success Plans, and define measurable outcomes.
• Drive adoption, value realization, customer satisfaction, and successful use of hirify.global solutions and services.
• Coordinate services, support, product, and account teams to address customer needs, risks, and issues.
• Engage senior stakeholders and executive sponsors, lead regular business reviews, and communicate progress and value.
• Represent the customer within hirify.global and identify opportunities to expand the value delivered.

Requirements

• Experience in Customer Success, account management, consulting, or a similar customer-facing role, ideally in enterprise software.
• Strong relationship-building and communication skills, including confidence engaging operational stakeholders and senior executives.
• Ability to lead through influence and align customers, colleagues, and cross-functional teams around shared priorities and outcomes.
• Commercial and customer-focused mindset with an understanding of how technology creates business value and supports strategic goals.
• Proactive problem-solving and prioritization skills, with the ability to manage multiple customer engagements and follow actions through to completion.
• Excellent written and spoken English.

Nice to have

• Experience with ERP, EAM, or other complex business applications.
• Experience in one or more of hirify.global’s core industries and familiarity with relevant business processes and industry challenges.
• Bachelor’s or Master’s degree; relevant professional experience is equally valued.

Culture & Benefits

• Hybrid work opportunities with flexibility to support different needs and lifestyles.
• Inclusive, collaborative, and customer-focused work environment.
• Global and diverse workplace with a commitment to sustainability and positive impact.