Customer Success Specialist (Housing)

Location: New York City, United States; onsite with in-person office work required 4–5 days per week. Relocation packages are available.

Salary: $65,000–$90,000 per year, plus equity and benefits.

Company

hirify.global develops AI agents for housing and healthcare workflows, helping organizations reduce manual work, costs, and friction in essential services.

What you will do

• Partner with Customer Success Managers to onboard customers, align goals, and support successful implementation.
• Develop deep product expertise and provide insight-driven recommendations to help customers achieve value from the platform.
• Engage customers to drive adoption, satisfaction, retention, and long-term success.
• Monitor usage data, feedback, and health metrics in PlanHat, Zendesk, Slack, or similar tools to identify risks and action opportunities.
• Host onboarding webinars, customer training, and scaled engagement initiatives.
• Collaborate with Product, Support, and Sales to troubleshoot issues, advocate for customer needs, and improve customer success processes.

Requirements

• 1–3 years of professional experience in customer-facing, project coordination, or support roles.
• Strong communication skills and a clear, organized working style.
• Ability to navigate ambiguity and collaborate across multiple teams.
• Interest in growing into a full Customer Success Manager role.
• Eagerness to develop deep product expertise and improve customer outcomes.
• Willingness to work in person at the office 4–5 days per week.

Nice to have

• Experience in SaaS, real estate, or healthcare.
• Familiarity with PlanHat, Zendesk, Slack, or similar platforms.

Culture & Benefits

• Fast-scaling, funded startup environment with high autonomy and a focus on impact.
• Equity in the company and competitive salary.
• Medical, dental, and vision premiums covered at 100%, fully paid parental leave, commuter benefits, and 401(k).
• Fitness and home services stipend, unlimited vacation, and paid holidays.
• Collaborative in-office environment with meals, stocked kitchen, and open floor plan.
• Relocation packages are provided.