Customer Success Manager (SaaS)

Location: Remote; candidates must be based in Latin America or the United States and work Eastern hours starting at 8am ET.

Company

hirify.global is a bootstrapped, profitable communication, automation, and AI agent platform founded in 2021, serving over 1,000 businesses with calls, texts, email, shared inboxes, AI agents, automations, and system integrations.

What you will do

• Own a book of business end to end, from onboarding and implementation through renewal and expansion.
• Run proactive account cadences, success plans, prepared calls, and follow-through as the trusted customer advisor.
• Master hirify.global’s products and build workflows, AI agents, and automations for customer needs.
• Connect product usage to customer business outcomes and report value through relevant metrics.
• Own gross and net revenue retention, identify expansion signals, and hand qualified leads to sales.
• Advocate for customers with product, sales, and engineering while experimenting and documenting improvements.

Requirements

• 2–5 years of experience in a customer-facing role such as customer success or account management at a technical SaaS product; unconventional backgrounds are considered if the transferable experience is explained.
• Clear, proactive written and verbal communication, strong expectation-setting, and a habit of overcommunicating.
• Ability to learn quickly, receive coaching, stay organized, take initiative, and remain calm under pressure.
• Comfort with technical products and building useful solutions without necessarily coding.
• Strategic and commercial mindset, including ownership of retention, growth, usage, pricing awareness, and upgrade conversations.
• Strong customer-experience judgment and consultative problem-solving skills.
• Fluent written and spoken English.
• Based in Latin America or the United States and able to work Eastern hours starting at 8am ET.

Nice to have

• Experience in the staffing industry.
• Experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn.

Culture & Benefits

• Remote role with a six-person customer success team and direct reporting to the Head of Customer Success.
• Fast-moving, bootstrapped, profitable startup environment with limited bureaucracy and significant ownership.
• Coaching, support, tools, and data for role development, plus encouragement to experiment, learn, and pivot.
• Variable compensation and monthly performance bonuses tied to results.
• Outcome-focused culture that values initiative, expertise, customer advocacy, and continuous improvement.

Hiring process

• 30-minute call with the Head of Customer Success.
• Take-home assignment assessing technical and strategic skills, followed by a one-hour presentation call.
• 30-minute call with CEO David.