Account Manager (Travel)

Location: Mexico City, Mexico; hybrid workplace

Company

hirify.global is a travel marketplace connecting customers with tours, activities, and other travel experiences through supplier partners.

What you will do

• Manage and grow a book of mid-market and top supplier accounts across LATAM, owning partner performance, satisfaction, retention, and commercial growth.
• Educate and enable suppliers, provide strategic growth guidance, and become their primary partner at hirify.global.
• Pitch, cross-sell, and upsell opportunities including new activity listings, increased availability, and commission negotiations.
• Collaborate with internal teams to identify roadblocks, troubleshoot connectivity issues, and escalate supplier problems.
• Monitor partner health by reducing cancellation rates, improving on-trip quality, and increasing review scores.
• Review account performance, share insights with management, and identify expansion opportunities.

Requirements

• 2–3 years of experience in Account Management or Customer Success, ideally in a technology or marketplace environment.
• Track record of meeting and exceeding commercial targets.
• Strong communication skills and the ability to build trust quickly with partners.
• Data-driven mindset with comfort using performance metrics and turning insights into action.
• Strong problem-solving skills and a proactive, ownership-oriented attitude.
• Passion for shaping sales and partner success in the age of AI and ability to work in a fast-paced environment.
• Enthusiasm for travel and alignment with hirify.global’s mission.
• English and Spanish bilingual proficiency required.

Nice to have

• Portuguese proficiency.

Culture & Benefits

• Hybrid work in Mexico City.
• Work with supplier partners across LATAM and contribute to travel experiences worldwide.
• Equal-opportunity hiring based on skills, regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
• Applications should not include a picture or age.

Hiring process

• Submit a CV or resume in English using the application form.