Inside Sales Representative (Customer Expansion) (AI)

Location: Remote across Mexico. Employees located within 80 kilometers of the Guadalajara office in Zapopan are expected to work onsite.

Company

hirify.global provides an AI-powered, conversation-centric platform combining customer experience and team collaboration for businesses worldwide.

What you will do

• Drive expansion revenue through upsell and cross-sell opportunities within the existing small business customer base.
• Create opportunities through outbound calls, email, SMS, and other proactive channels.
• Understand customer challenges across industries and connect business needs to hirify.global solutions.
• Position AI-powered platform capabilities and deliver focused product demonstrations.
• Manage opportunities from outreach through close, maintaining accurate Salesforce pipeline, activity, and forecasting data.
• Apply coaching, performance insights, and AI-enabled tools to improve customer conversations, productivity, product knowledge, and results.

Requirements

• At least 2 years of experience in a customer-facing, fast-paced role with direct accountability for revenue-related goals or targets.
• Demonstrated success meeting or exceeding revenue-related goals, including sales, account management, retention, collections, recovery, or other commercial targets.
• Advanced spoken and written English proficiency, including the ability to simplify complex or technical concepts.
• Comfort with frequent outbound customer conversations and proactive outreach.
• Ability to thrive in a high-velocity environment with short, fast sales cycles.
• Professional, customer-ready communication style for phone, email, and video interactions.
• Business curiosity and ability to understand different customers, industries, and business needs quickly.
• Strong organization, follow-through, attention to detail, ownership, initiative, and resourcefulness.
• Coachability, resilience, and demonstrated ability to apply feedback and learn from setbacks.
• Curiosity about AI and technology, with motivation to learn new tools and build sales and product knowledge.

Nice to have

• Bachelor's degree in business or a related field.
• Exposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products.
• Familiarity with Salesforce or another CRM.
• Experience supporting US-based customers in a B2B environment.
• Professional exposure to AI tools such as ChatGPT or Copilot.

Culture & Benefits

• Competitive base salary with uncapped commission and career advancement opportunities.
• Health insurance for employees, legal partners, and children under 25, including vision and dental coverage.
• Life insurance equal to 24 times monthly salary.
• Personal days, vacation time, a Christmas bonus, vacation premium, food vouchers, and a matched savings fund.
• Employee assistance, wellness initiatives, ongoing learning, and professional development opportunities.
• Performance-driven, collaborative, customer-focused environment emphasizing resilience, critical thinking, AI adoption, and continuous improvement.