Account Manager (Ecommerce)

Location: Fully remote, based in Mexico City, Mexico

Company

hirify.global is a full-service digital commerce and experience partner delivering strategy, design, development, and managed services to brands, retailers, and manufacturers worldwide.

What you will do

• Drive account growth through upsell, cross-sell, expansion opportunities, and account growth plans.
• Manage day-to-day commercial relationships with clients and expand stakeholder engagement across business, ecommerce, marketing, IT, operations, and leadership teams.
• Monitor account health, client satisfaction, delivery performance, budget alignment, risks, renewals, and retention.
• Execute account strategies through client meetings, follow-ups, opportunity tracking, roadmap discussions, and commercial next steps.
• Coordinate with delivery, strategy, design, data, AI, content, and technical teams to align client needs, expectations, and commitments.
• Maintain account records, stakeholder maps, opportunity updates, renewal dates, KPIs, reporting, and performance updates.

Requirements

• 3–5 years of experience in Account Management, Client Success, Business Development, or Commercial Account Growth, ideally in a digital agency, technology consulting, ecommerce, SaaS, or professional services environment.
• Solid understanding of digital commerce, digital experience, ecommerce platforms, content management, data, AI, integrations, and modern technology delivery concepts.
• Ability to translate client business needs into clear internal briefs and explain technical or digital concepts in a practical, client-friendly way.
• Strong commercial judgment, including identifying client needs, connecting opportunities to services, and discussing budgets, renewals, scope, value, and business outcomes.
• Strong relationship management, client communication, expectation setting, follow-up, issue resolution, and stakeholder engagement skills.
• Highly organized, detail-oriented, and able to manage multiple accounts, priorities, meetings, follow-ups, account plans, renewals, and commercial activities.
• Ability to use KPIs, client health indicators, performance data, CRM information, and account reporting to identify patterns, risks, and growth opportunities.
• Exceptional English and Spanish proficiency required.
• Growth-minded, commercially curious, proactive, reliable, collaborative, and relationship-oriented approach.

Culture & Benefits

• Fully remote role working with leading US brands, retailers, manufacturers, and institutions.
• International collaboration with US clients and hirify.global colleagues across international teams.
• Use AI tools in everyday work to improve workflows, solve problems, and deliver results.
• Ownership, autonomy, professional growth, and exposure to different clients, industries, and technologies.
• Opportunity to help build hirify.global’s LATAM team during its early regional expansion.
• Competitive salary and benefits package.