Senior Adoption Strategist, EMEA (Engagement Manager)

Location: Hybrid role based out of the London office, with attendance required at least twice a week on Tuesdays and Thursdays at the Moorgate office; additional in-office days may be required for team or company events.

Candidates must have the unrestricted right to work in the United Kingdom.

Company

hirify.global provides an AI-powered contract lifecycle management platform that helps organizations accelerate agreements, surface insights, and automate work through intelligent workflows.

What you will do

• Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.
• Develop and execute adoption roadmaps for enterprise and strategic customers to accelerate user engagement and business value realization.
• Translate hirify.global's AI capabilities and product direction into executive-ready language and delivery plans.
• Coordinate with Contract AI Services on implementation and AI configuration aligned with long-term adoption.
• Own project execution end to end, including timelines, deliverables, risks, escalations, scope conflicts, and stakeholder alignment.
• Improve delivery methodologies, adoption frameworks, and scoping playbooks while monitoring customer health, adoption metrics, outcomes, and expansion opportunities.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, Organisational Development, or a related technical field.
• 5+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
• Experience leading enterprise technology adoption or digital transformation initiatives.
• Strong understanding of SaaS platforms, AI technologies, organisational change management, and customer success methodologies.
• Ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to technical and business audiences.
• Experience using adoption metrics and analytics to measure customer success and business outcomes.
• Experience working with large enterprise customers and executive leadership teams.

Culture & Benefits

• UK employees receive private medical and dental insurance covered at 100% for employees and dependents, plus life assurance and income protection.
• Generous parental, medical, compassionate, and other leave policies.
• Family-forming support through Maven, monthly wellbeing and hybrid-work stipends, and a standard pension contribution scheme.
• Regular team events and support for collaboration and connection.
• Cross-functional work with Customer Value, Product, Sales, Engineering, Customer Success, Professional Services, and Marketing teams.