Strategic Engagement Manager (AI)

Location: Hybrid in Berlin, Munich, or London; country: Germany

Company

hirify.global develops agentic AI for enterprise customer conversations, supporting large-scale customer experience operations and integrations.

What you will do

• Own strategic enterprise customer relationships, success plans, KPIs, and business outcomes.
• Guide customers from initial rollout through enterprise-wide adoption across business units and regions.
• Coordinate timelines, dependencies, and cross-functional delivery across Product, Engineering, Deployment, Sales, and partners.
• Build executive relationships and lead strategic discussions supported by data-backed narratives.
• Measure and communicate value through executive business reviews and repeatable success stories.
• Expand adoption across regions, functions, and use cases with Account Executives, Value Engineers, and Solution Engineers.

Requirements

• 8+ years of experience in enterprise software, consulting, or customer success.
• Experience managing large strategic accounts and delivering measurable business outcomes.
• Proven ability to turn executive vision into commercial value and design scalable success strategies across people, process, and technology.
• Board-level presence, with the ability to influence senior stakeholders, lead strategic discussions, and explain business impact through clear, data-backed narratives.
• Strong understanding of AI, automation, and enterprise integration, with the ability to translate technical possibilities into customer value.
• End-to-end ownership mindset, decisiveness under ambiguity, accountability for results, and skill in aligning cross-functional teams around shared goals.

Culture & Benefits

• Hybrid work in Berlin, Munich, or London.
• Ownership of outcomes, direct feedback, fast execution, and meaningful contribution from day one.
• Work on enterprise-grade conversational and agentic AI for complex, high-volume customer interactions.
• Commitment to data protection, GDPR, and ISO 27001 compliance.
• Equal opportunity employment.

Hiring process

• Talent Acquisition, CEO Office, Hiring Manager, Technical Interview(s), then Bar Raiser.
• For US employment, offer recipients must complete the E-Verify process for employment authorization documents after becoming an employee.