Activation Specialist (London)

Location: London, UK; onsite

Company

LangChain builds open-source frameworks and the LangSmith platform for building, evaluating, deploying, and operating AI agents at scale.

What you will do

• Own customer onboarding from kickoff through admin setup, SDK integration, the first traced run, the first evaluation, and LangGraph deployment.
• Guide customers through LangSmith setup and production readiness, including security, organization design, workload isolation, and integrations.
• Partner with GTM, Product, Engineering, and LangChain specialists to unblock customers and coordinate deeper support.
• Help customers build evaluation workflows, define quality criteria, and debug production traces independently.
• Turn recurring onboarding questions into runbooks, documentation, and repeatable processes.
• Surface customer friction and track activation metrics including time to first trace, first evaluation, and production run.

Requirements

• 2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
• Strong interest in working directly with customers and building trusted relationships.
• Excellent organization and follow-through, keeping customers and internal partners aligned.
• Proactive, industrious approach to learning tools, solving problems, and taking hands-on ownership.
• Clear, friendly written and verbal communication skills.
• Curiosity about technology and AI, with willingness to learn technical concepts on the job.

Nice to have

• Customer onboarding experience at a SaaS company.
• Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation.
• Exposure to developer tools, observability, evaluations, or AI/LLM workflows.
• Familiarity with analytics, BI tools, or SQL.

Culture & Benefits

• Full-time role within the Customer Experience team, partnering with GTM, Product, Engineering, and LangChain specialists.
• Base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks; compensation depends on scope and demonstrated impact.
• Locally competitive benefits for team members in the EU, UK, and APAC.
• Medical, dental, and vision coverage, flexible vacation, and a 401(k) plan; meals are provided on in-office days in the US.