Engagement Manager - Enterprise Corporates (AI)

Location: London, United Kingdom; Onsite

Company

AI-native legal technology company providing a workspace that analyses documents and supports end-to-end workflows for legal professionals, serving enterprise customers across 80+ countries.

What you will do

• Own onboarding, adoption, and long-term value realisation for a portfolio of enterprise corporate accounts.
• Design and execute tailored change-management strategies, governance models, stakeholder maps, measurable outcomes, and multi-year adoption roadmaps.
• Sequence initiatives from pilot teams through function-wide and global adoption across regions, practice areas, and business units.
• Run executive governance, steering committees, executive business reviews, and joint success plans with General Counsel and legal operations leadership.
• Navigate security reviews, IT and integration requirements, procurement, and change-control processes while coordinating GTM, Product, Legal Engineering, Engineering, Marketing, and Support.
• Drive renewals, expansion, feedback-led product improvements, and reusable enterprise playbooks, governance templates, and enablement materials.

Requirements

• At least 5 years of experience in management consulting, legal, LegalTech, or customer success, ideally with enterprise clients in an AI-native B2B vertical.
• Experience leading large-scale rollouts and adoption programmes in enterprise or global organisations, including multi-jurisdictional in-house functions.
• Consulting or transformation background with experience designing and delivering change-management programmes in large, matrixed organisations.
• Experience building multi-year client transformation roadmaps and governance structures and steering them to measurable outcomes.
• Confidence engaging C-suite and General Counsel-level stakeholders, running executive reviews, and building executive sponsorship.
• Strong programme management skills for complex, multi-workstream programmes with multiple stakeholders, dependencies, and risks.
• Track record of driving adoption, retention, expansion, and satisfaction with enterprise clients.
• Experience in legal, compliance, or other regulated and complex industries, or the ability to learn a complex domain exceptionally fast.
• Excellent written, verbal, and interpersonal communication skills; high EQ; and fluency with metrics, customer health, and outcomes.

Nice to have

• Experience with enterprise clients in an AI-native B2B vertical.
• Experience in legal, compliance, or other regulated and complex industries.

Culture & Benefits

• Fast-paced, early-stage environment where employees help build the playbook.
• Culture emphasises ownership, high standards, direct feedback, teamwork, and customer outcomes.
• Inclusive equal opportunity workplace committed to diversity and high performance.