Customer Success Manager (AI)

Location: London, England, United Kingdom. Office-first hybrid work with attendance expected on Mondays, Wednesdays, and Thursdays.

Salary: £50,000–£66,000 base per year, plus variable compensation and equity eligibility.

Company

hirify.global provides an AI-powered competitive intelligence platform that generates market, competitor, and buyer insights and activates them across revenue teams.

What you will do

• Own customer relationships from onboarding through renewals and expansions, including forecasting, churn-risk management, upsell, and cross-sell.
• Drive adoption and platform completeness by activating AI agents, integrations, Curators, Consumers, and new product capabilities.
• Map customer goals to measurable outcomes such as win rate, rep confidence, and product marketing efficiency; document ROI throughout the customer lifecycle.
• Build relationships with economic buyers, Champions, Consumers, and executive sponsors across customer organizations.
• Lead cross-functional account teams involving Win-Loss Researchers, PMAs, Sales, and AI Solutions without direct authority.

Requirements

• Track record in a Customer Success or commercial role with direct revenue accountability, including ownership and achievement of renewal and expansion targets.
• Ability to lead and coordinate a cross-functional account team without direct authority.
• Proven ability to build trust and credibility from day-to-day Champions to executive buyers.
• Commercial fluency in upsell conversations, business-case development, and contract dynamics.
• Strong discovery, change management, multi-threading, and customer adoption skills.
• Ability to identify risks and opportunities in customer behavior, usage data, and relationship health and act quickly.
• Technical curiosity and ability to learn integrations and AI capabilities and explain them to non-technical audiences.
• Active day-to-day use of AI tools and ability to model AI-fluent behavior with customers.

Nice to have

• Experience in competitive intelligence, product marketing, sales enablement, or B2B SaaS.
• Familiarity with technical integrations such as MCP, CRM, Slack, or similar tools.
• Knowledge of competitive enablement practices and revenue-team competitive programs.
• Hands-on AI experience beyond basic usage, including prompt design, workflow automation, or AI-assisted customer work.

Culture & Benefits

• Office-first hybrid work with hubs in London, Toronto, and Vancouver.
• Base compensation plus variable compensation, monthly pension contribution, extended health and dental coverage, and employee stock option plan eligibility.
• At least 28 days of annual time off, with a flexible vacation policy focused on wellness and work-life balance.
• Access to leadership, career development, coaching, annual performance reviews, and company-wide social events.
• AI-first tooling, a company-provided computer, and a collaborative, high-performance culture.